Manufacturing IT as a Service
A complete IT suite designed just for you, manufacturers
Manufacturers are in the business of building and shipping. Anything that slows them down from keeping customers happy falls to the wayside. Manufacturers, we have great news! We’ve taken a complete suite of IT solutions and services and turned them into a single offering—one that’s custom-tailored to meet the unique needs of manufacturing firms. Meet Manufacturing IT as a Service (MITaaS™️) by Ozone!
MITaaS Engagement
We know manufacturing and IT, but we start every engagement by listening to your concerns, goals, and what would make you our happiest customer. MITaaS affordably tackles the biggest technical challenges you face.
24/7 Monitoring
Once your equipment and systems are installed, we monitor your hardware and software products around the clock. You pay by the user for this bundle and save on overhead capital in your technology investments.
The MITaaS touch
We take the stress out of IT planning, implementation, and management. We have taken into account the needs of office workers, executives, designers, plant floor workers, mobile or fork truck operators, sales team members, and users of conference rooms and HR information stations. If this sounds like your manufacturing business, then you’ll know this solution was designed just for you.
The benefit of our MITaaS offering is that it’s comprehensive, tested, reliable, and affordable. Tailored to your specific business and office needs, services and pricing are based on user type and quantity. That way, you get exactly what you need and not pay for anything more.
The Ozone difference
We have decades of IT experience in the manufacturing industry. Manufacturing IT as a Service evolved naturally from the unique needs of our customers. We created a single service offering that includes everything a manufacturing firm needs to support its ongoing productivity and growth. Get in touch today to discuss your unique needs or jump right to it and request a quote for MITaaS!*
FAQS
This problem is common throughout the US. First, we do whatever we can to ensure you either have or can get a reliable connection. Second, in our engagements, we back up every primary Internet connection with a secondary Verizon 4G/LTE Internet connection. If cell coverage in your area is poor, we can boost it with an additional antenna. If no Verizon 4G coverage is available, we’ll identify an alternative so that you’ll never have to go without a secondary Internet connection.
Yes! We do. We maintain highly qualified technicians on our team near each customer’s location. We publish a “run book” internally so that our processes and configurations can easily be understood by all of our team members, including the newest ones. You will work with the same technician for onboarding and for ongoing support, if at all possible. They will not be the same person you’ll turn to for Help Desk support, but they will perform most of your on-site work.
No! Our pricing is flat-rate, based on the number of users and the types of users. Within the scope of what we outline in the MITaaS(™) agreement, there will be no price changes within the contract period. We do offer additional services besides what’s outlined in MITaaS(™), such as installing structured data cabling, wireless networks, or printers, adding new email solutions, or providing extra training.
Quite possibly. Let’s discuss what his or her strengths are. We often find service-sharing arrangements that work well. For instance, they may be able to focus on your business applications while we take over the help desk. It needs to be examined on a case-by-case basis.
Unfortunately, no. We offer mobile solutions as a convenience for MITaaS™ customers only. We find that when we offer highly reliable, best-of-breed services, we are putting our money where our mouth is. If the product ends up being less than optimal, we’ll pay for it in support costs. Therefore, these types of solutions are only offered in our complete service packages.