Ransomware Recovery
Hit by Ransomware? There’s no time to lose. Call today!
Time is of the essence when ransomware attacks and ransomware data recovery becomes a business emergency. With so many ransomware variants, damage can be fast and furious. Recovery time depends on how far the damage has spread, how many computers are connected to the network, and how quickly a team can be assembled to work on recovery. We have seen it take as little as four hours and as much as six weeks. A typical shutdown lasts about 12 hours, but every situation is different and a great deal of variation is possible.
When it comes to IT, planning is always best, and there are lots of options for IT services and solutions. Once Ransomware hits, however, immediate action is vital to protecting your company, your team, and your data.
Get Help
Call us at 978-710-0005 for a quick assessment, quote, and we’ll get to work on stopping the attack.
Ransomware Recovery Service
Ransomware Recovery Service engagements include an outline of the potential scope and an appropriate response. As soon as we have your approval and retainer, we launch our team of experts into action.
Engage experts for ransomware recovery services
Do it yourself solutions might save dollars upfront, but delays and mistakes can lead to more damage and higher costs. We treat your business like ours—with care, friendly service, and efficient solutions.
The Ozone difference
- When did you first detect a problem?
- What, if anything, do you know about how the attack started?
- Have you shut everything down?
- Roughly how many servers and computers are connected to your network?
- What backup solutions for business do you have in place?
FAQS
In all the years we have been fighting ransomware, we have never once found out the identity of the perpetrator. But they are usually foreign nationals who are operating as a business. The FBI has published information about countries where these individuals are often active, but we probably will never be able to answer this question.
With your consent, yes, we will report the incident to the FBI’s cybercrime unit.
If law enforcement catches cybercriminals, we don’t know about it. We are not privy to the FBI’s activities or successes. Business owners should not hold out hope that the FBI can aid recovery processes.
This is a complicated question. First, yes, we can consider paying the ransom, but you should never do so on your own. You’ll need a third party intermediary who can purchase bitcoin and contact the perpetrators via a secure channel. However, even if you do pay them, you can’t be sure that they will give you the key to decrypt your data. And even if the key does work, you don’t know what your data will look like afterwards. Most of the time, even if you have a decrypting key, you will still have millions of files to unlock manually. This can be far more time-consuming and burdensome than restoring from a backup. You also must be sure the entire network has been scanned so that you know all ransomware has been removed. Without this step, you’re likely to get hit again.
The ransom amount varies in every single case. It’s largely a question of how much the criminals think they can get from you. Ransoms can range from a few thousand dollars to several million. To determine how much the criminals want from you, you need to respond to the ransom note from a secure email account that is in no way associated with you or your business.
Again, it completely depends on the circumstances. If you have good backups that were not infected by the criminals, and you follow a careful procedure, you’re likely to recover in days. If your backups were infected, and/or a very large number of computers were involved, you can expect the recovery to take weeks.